2012-11-08: 18:19 UTC     Mail Outages

IMAP, POP3, SMTP, Webmail, and Managesieve access was disrupted for a portion of our customers from 1:01PM to 1:08PM (EST) today.

The problem was resolved and service should be back to normal. If you're still experiencing trouble, please email us at support@tuffmail.net.

2012-10-13: 10:32 UTC     Mail Outages

A mail server went down at 6:25AM EDT, causing outages for some customers. ETA for service restoration is 7:15AM EDT.

UPDATE 7:00AM EDT:
The problem has been resolved, and IMAP/POP3 access has been restored for those customers affected by the outage.

2012-09-10: 20:22 UTC     GoDaddy downtime causing delivery failures

GoDaddy is currently experiencing a major systems failure which is causing DNS lookups on thousands of customer domains to fail.

GoDaddy’s DNS Servers Go Down, Along With Thousands of Sites

This is causing email deliveries to affected domains to fail. We're seeing thousands of emails queuing up in our outbound SMTP servers. The emails will be delivered once GoDaddy gets back online.

If delivery to a domain configured on your account is failing, you can force our system to bypass MX record lookups and assume internal delivery. Log into the Account Manager and select 'Domain -> Options' from the top menu. Uncheck 'Use DNS MX records for routing outbound mail to this domain' and click 'Save Options'.

2012-06-30: 15:53 UTC     Mail outages - resolved

IMAP, POP3, SMTP, Webmail, and Managesieve access was disrupted for a portion of our customers from approximately 11:00AM to 11:40AM (EDT) today.

The problem was resolved and service should be back to normal. If you're still experiencing trouble, please email us at support@tuffmail.net.

2012-06-30: 15:13 UTC     Mail outages

A critical mail server went down at 11:00AM EDT, causing outages for some customers. ETA for service restoration is 12:00PM.

2012-02-08: 17:56 UTC     Mail Outages - Resolved

IMAP, POP3, SMTP, Webmail, and Managesieve access was disrupted for a portion of our customers from approximately 11:30 to 12:25 (EST) today.

The problem was resolved and service should be back to normal. If you're still experiencing trouble, please email us at support@tuffmail.net.

2012-02-08: 16:39 UTC     Mail outages

We are experiencing hardware failures that is affecting IMAP/POP3 inbound mail access for some customers. We expect this to be resolved within one hour.

2012-02-08: 08:43 UTC     New *.mxes.net Certificate

A new RapidSSL certificate was installed for mxes.net websites and SMTP/IMAP/POP3/LDAP/MANAGESIEVE services.

Certificate fingerprints:
SHA1: 95:73:09:BD:06:FD:F5:89:47:F7:84:A3:5B:DF:20:F6:3A:3A:71:07
MD5: FE:0C:90:5E:99:E5:6A:19:A4:73:B2:84:79:58:3C:2D

Serial Number: bLdDt/bgCoqVaA1QXdn2dgLR9Sy9Oidw

2011-09-21: 01:52 UTC     Updated Asian IP address blocklist

The asia.spamsources.mxes.net blocklist has received a major update. The list contains most of the CIDR blocks for the following countries, which represent our top sources of spam from Asia:
  • India
  • Vietnam
  • Indonesia
  • Pakistan
  • China
  • South Korea
  • Taiwan
  • Kazakhstan
  • Sri Lanka

You can check for rejected email attempts from those countries by selecting 'Accounts -> Real-Time Reports' from top menu in the Account Manager, clicking a link in the 'Rejects' column, and then looking for 'Client blocked using asia.spamsources.mxes.net' in the list. For example:
Client blocked using asia.spamsources.mxes.net
   1 P sydney@bestworks.ws                     15:32:28          linux2-9.gabia.com[121.254.168.9]                            www.miraevein.com

If you wish to whitelist a sender, copy either the the envelope sender address (sydney@bestworks.ws in the above example), the client hostname (linux2-9.gabia.com), or the IP address (121.254.168.9) and add it to your account's Allow/Deny list. Select 'Account -> Allow/Deny List' and paste the sender in the 'Entry' field, check the 'MX' box, and click 'Add Address'.

If you want to disable the asia.spamsources.mxes.net blocklist, uncheck the 'B4 Reject Most Asian IP Addresses' MX restriction for your address. Select 'Domain -> Addresses' to access the MX restriction controls.

2011-07-11: 06:55 UTC     New webmail.tuffmail.net SSL certificate

A new RapidSSL certificate was installed on the webmail site webmail.tuffmail.net.

These are the certificate fingerprints:

SHA1: 49 00 0C CB EA 3C D6 73 FD FF B1 2D 3A 6E D1 8C 0D 1C F9 BF MD5: 12 1F 0A 35 D3 C7 80 F8 EA C9 CE 70 AF 46 CB 5E

2011-07-11: 06:46 UTC     Roundcube 0.5.3 available

Roundcube 0.5.3 is available on the webmail client site:

https://webmail.tuffmail.net/roundcube


2011-05-18: 11:52 UTC     Phishing attempt - "You Have Exceeded The Storage Limit"

Several users have reported receiving a phishing email that claims to be from support@webmail.net with the subject "You Have Exceeded The Storage Limit". We don't own the "webmail.net" domain and have nothing to do with it.

The email requests that you click on a link to resolve the situation. The provided link then takes you to a form where you're requested to enter in your username and password. If you've provided this information, then you need to change your Tuffmail password immediately.

Tuffmail does send you an email when your account storage is exceeded (over quota), however the notification email comes from an mxes.net address and does not contain any links.

Here is a copy of the phishing email - please note that the provided URL is clearly bogus, especially since it doesn't point to a tuffmail.net or tuffmail.com domain.
Date: Wed, 18 May 2011 05:48:37 +0700
From: "System Administrator" 
To: undisclosed-recipients:;
Subject: You Have Exceeded The Storage Limit


You have exceeded the storage limit on your mailbox.

You will not be able to send or receive new mail until you upgrade your
email.

Click the below link and fill the form to upgrade your account.

http://sandersfamilyofeasttx.org/forms/use/support/form1.html

System Administrator
192.168.0.011




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