2014-04-10: 20:37 UTC     Statement on Heartbleed

The older OpenSSL version we use for our production services isn't vulnerable to the Heartbleed bug, and so no customer data could have been captured from our systems using this exploit.

You can test our vulnerability to Heartbleed by using this tool:

http://filippo.io/Heartbleed/ (Try mail.mxes.net, smtp.mxes.net webmail.tuffmail.net)

2014-04-09: 05:00 UTC     New *.mxes.net Certificate

A new RapidSSL certificate was installed for mxes.net websites and SMTP/IMAP/POP3/LDAP/MANAGESIEVE services.

Certificate fingerprints:
SHA1: 6F:F0:30:B6:31:6B:61:8E:2B:5F:F7:8F:B6:3F:73:D5:B8:5B:18:B3
MD5: 84:12:EF:B3:22:C1:A4:B0:1C:B3:3C:EA:CA:CE:33:CE

2013-12-11: 20:23 UTC     Performance problems affecting mail access

A hardware issue is causing very slow mail loading times for some of our users. We will be swapping out the faulty hardware shortly. We expect the situation to be resolved within an hour. Thank you for your patience.

2013-04-10: 23:02 UTC     Network Maintenance

We will be switching our core networking equipment back to the primary power circuit at 1:00 a.m. EDT (5:00 a.m. GMT) on Thursday morning (April 11th). All services will be unavailable for 10-15 minutes..

This maintenance is the final phase of the power system upgrades at our data center.

UPDATE 2013-04-11 12:35 a.m. EDT
Maintenance is postponed until 2:00 a.m. EDT (approx 1.5 hours from now)

UPDATE 2013-04-11 2:30 a.m. EDT
The second phase of the power cutover has been successfully completed, with 10 minutes of downtime. Maintenance is complete.

2013-04-09: 23:05 UTC     Possible service outages

Our hosting facility wil be upgrading its main power systems on Wednesday, April 10th from 12:30 a.m. EDT (4:30 a.m. GMT) to 4:30 a.m. EDT (8:30 a.m. GMT).

During this time, there's a small possibility of temporary disruptions to all email services. Please check this page for updates.

2013-04-09: 21:12 UTC     Delayed Mail

Due to a hardware failure, the inbound delivery of some emails may be delayed for up to two hours.

2013-04-09: 19:31 UTC     Service Outages

Webmail and LDAP services are currently unavailable. ETA for restoration is approx 10 minutes.

UPDATE 2:52 p.m. EDT
ETA for webmail and LDAP restoration is 3:00 p.m. EDT

2013-04-09: 02:57 UTC     Emergency Network Maintenance

We will be switching our core networking equipment to a new power circuit at 2:30 a.m. EDT (6:30 a.m. GMT) Tuesday morning (April 9th). This will cause intermittent service outages for up to 10 minutes.

Thank you for your patience while we work through this issue.

UPDATE 2:15 a.m. EDT
Maintenance has been delayed until 2:45 am EDT (6:45 a.m. GMT).

UPDATE 2:50 a.m. EDT
The first phase of the power cutover has been successfully completed, with 3 minutes of downtime. The next phase will begin within 5-10 minutes and should last 3-5 minutes.

UPDATE 3:15 a.m. EDT
The second phase of the power cutover has been successfully completed, with 10 minutes of downtime. Maintenance is complete.

2013-03-09: 07:55 UTC     New *.mxes.net Certificate

A new RapidSSL certificate was installed for mxes.net websites and SMTP/IMAP/POP3/LDAP/MANAGESIEVE services.

Certificate fingerprints:
SHA1: 0F:B5:09:1B:7C:99:F0:95:46:29:2E:55:E4:CF:15:B6:D8:52:5A:70
MD5: 73:F3:FB:3F:14:66:D1:E1:C4:ED:25:CB:29:9D:0B:C1

Serial Number: QMld6wafwLurVoHqky02fT-mL8oqH1SA

2012-11-13: 11:52 UTC     Data Center Power Outage

The data center hosting our equipment suffered a major power failure at approximately 6:25AM EST this morning, causing all Tuffmail services to go offline.

Power was restored at approximately 6:45AM EST. Service will be restored as our equipment initializes. It may take 1-2 hours to restore access to your mailboxes. No email is expected to be lost.

Check here for updates.

UPDATE 8:20AM EST
The IMAP/POP mail machines are still awaiting power. ETA is approximately 10:00AM EST. You will not have access your inbox or be able to log in via webmail during this time.

UPDATE 9:20AM EST
Mailbox/webmail access is still unavailable for the majority of our users. ETA is now 11:00AM EST. The manager interface is currently offline. ETA is also 11:00AM EST.

UPDATE 11:20AM EST
Mailbox access has been restored to all users. The inbound mail queues are significantly backed up, which means that email will be arriving slowly over the next few hours.

Webmail and the Management Interface are still unavailable. ETA for those services is now 1:00PM EST.

UPDATE 1:50PM EST
Webmail and the Management Interface are back in service. Remaining issues:

- Real-time reports are non-functional.
- Some users may not be able to log in if they've changed their password.
- Inbound email is still backed up by about 30 minutes.
- Remote box polls have been offline since the beginning of the power outage. They've just been restored to service (2:35PM EST)

UPDATE 6:45PM EST
All services have been restored - please contact support@tuffmail.net if you are still experiencing problems.

2012-11-08: 20:52 UTC     Delayed email / Login problems

Some users are reporting missing email and IMAP/POP login difficulties. We are investigating the matter and will post an update when we have more information or have resolved the problem.

UPDATE 4:15 EST

Login problems should be resolved. We're working on restoring email that was received between 1-2PM EST. ETA is about 2-3 hours.

2012-11-08: 19:43 UTC     Mail Delays

A Hardware failure has caused a delvery delay of up to 1 hours and 45 minutes for some customers. The problem has been corrected and all queued up mail will be delivered shortly to your mailboxes.




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