2015-12-16: 06:18 UTC     Service disruption on 2015-12-15 due to Level3 Outage

A router failure on Level3's network yesterday (2015-12-15) caused intermittent service outages for some Tuffmail users, especially those on the East coast of the United States. The outage period lasted from between 18:18 GMT and 19:20 GMT (1:18pm EST and 2:20pm EST). Some Tuffmail users report having lost connectivity to the IMAP/POP and SMTP servers, as well as to webmail and the Account Manager, for 15-20 minutes within that outage window.

More information here: http://downdetector.com/status/level3/news/15450-problems-at-level3

2015-12-12: 04:23 UTC     Network congestion/service interruptions

We're investigating a networking-related problem that is causing intermittent service interruptions. We're working to resolve the situation and will post updates.

UPDATE 2015-12-12 2:46AM EST

The problem has been resolved - all services are back to normal.



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